Shipping, Delivery & Fulfillment Policy

Last Updated: September 24, 2026

Thank you for shopping with Kingdom Luxe Digitals, a DBA of Xpressionz by Ki LLC.

This policy explains our processing, shipping, delivery, digital fulfillment, and limited prearranged local handoff practices. Please review this information before completing your purchase.

Processing Time vs. Shipping Time

Processing time and shipping/transit time are different.

Processing time is the time Kingdom Luxe Digitals needs to prepare, create, package, and fulfill your order before it is provided to the shipping carrier.

Shipping or transit time begins after the carrier receives your package.

Unless otherwise stated, processing times are measured in business days and do not include weekends or recognized holidays.

Made-to-Order Physical Products

Most made-to-order physical products require approximately 3–7 business days of processing time before shipment.

Many orders may be completed sooner; however, the full processing window should be considered when placing your order.

Processing times may be longer during holidays, high-volume periods, product launches, special promotions, supply disruptions, or other circumstances affecting production. When reasonably possible, significant delays will be communicated to affected customers.

Ready-to-Ship Products

Products specifically identified as Ready to Ship generally require approximately 1–3 business days of processing before shipment.

Ready-to-ship status refers to product availability and does not mean same-day shipping unless expressly stated on the product listing.

Custom & Personalized Orders

Unless otherwise stated, standard custom or personalized orders generally follow a 3–7 business day processing window.

Orders involving extensive customization, special sourcing, unusually large quantities, complex production, or other special requirements may require additional time.

When an order requires a different turnaround time, the applicable timeframe may be communicated separately.

Bulk & Large-Quantity Orders

Bulk orders are evaluated individually because production requirements vary based on quantity, product availability, customization, design complexity, deadlines, and other factors.

A turnaround estimate will be provided or confirmed for qualifying bulk orders.

Customers with a firm event or need-by date should communicate that date before placing or finalizing a bulk order.

Submitting an order does not automatically guarantee delivery by a particular event or deadline unless that timeframe has been expressly confirmed by Kingdom Luxe Digitals.

Shipping Carriers

Kingdom Luxe Digitals may use UPS, USPS, or another appropriate shipping carrier depending on the order, destination, package size, service availability, cost, and other fulfillment considerations.

Carrier selection may vary from order to order.

Shipping & Transit Estimates

Any shipping or delivery timeframe provided at checkout, in tracking information, or by a carrier is an estimate rather than a guaranteed delivery date, unless a guaranteed shipping service has been expressly purchased and identified as such.

Once a package has been accepted by the shipping carrier, transit operations are handled by that carrier.

Carrier delays caused by weather, holidays, service interruptions, transportation issues, address problems, or other circumstances outside the reasonable control of Kingdom Luxe Digitals may affect delivery.

Kingdom Luxe Digitals will reasonably assist customers with eligible shipping issues but cannot guarantee carrier transit times.

Tracking Information

When tracking is available, customers will generally receive tracking information using the email address or contact information provided with the order.

Customers are responsible for monitoring tracking information and ensuring that packages can be safely received at the shipping address provided during checkout.

Customer Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before submitting your order.

If you discover an address error, contact info@kingdomluxedigitals.com as soon as possible. Address changes cannot be guaranteed after an order has been submitted or fulfillment has begun.

Kingdom Luxe Digitals is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or otherwise inaccurate address supplied by the customer.

Returned Packages & Incorrect Addresses

If a package is returned to Kingdom Luxe Digitals because of an incorrect or incomplete customer-provided address, failed delivery, refusal, or another issue not caused by Kingdom Luxe Digitals, the customer may be responsible for the cost of shipping the package again.

Any additional shipping charge must be paid before reshipment.

Original shipping charges are generally non-refundable when the carrier attempted delivery to the address supplied with the order.

Lost Packages

If tracking indicates that a package has stopped moving or appears to be lost while in transit, please contact Kingdom Luxe Digitals at info@kingdomluxedigitals.com.

We may review the tracking history and, when appropriate, assist with a carrier inquiry or claim.

A package being delayed does not automatically mean that it has been lost.

Replacement or refund eligibility for a genuinely lost shipment will be determined after reasonable investigation and, when applicable, carrier confirmation.

Packages Marked Delivered

If carrier tracking shows that a package was successfully delivered but you cannot locate it, please first:

• Check the delivery location and surrounding property

• Check with household members or others who may have accepted the package

• Check with neighbors when appropriate

• Review any delivery photograph or carrier notification

• Contact the shipping carrier for additional delivery information

If the package still cannot be located, contact info@kingdomluxedigitals.com and we will provide reasonable assistance where possible.

A carrier's “Delivered” status does not automatically qualify an order for an immediate refund or free replacement. Claims may require investigation before a resolution is determined.

Damaged Packages or Products

If an order arrives damaged, please contact info@kingdomluxedigitals.com within 3 days of confirmed delivery.

Include your order number and clear photographs of the product and packaging.

Damage and defect claims are reviewed according to the Kingdom Luxe Digitals Refund, Returns & Cancellation Policy.

Please retain the product and original packaging while a shipping-damage claim is being reviewed, as the carrier may request additional documentation.

Prearranged Local Handoff

Kingdom Luxe Digitals may occasionally offer prearranged local pickup, delivery, or handoff for certain customers or orders at our discretion.

This is not a general walk-in pickup service.

Local handoff must be specifically arranged and confirmed directly by Kingdom Luxe Digitals.

Customers should not travel to a business, mailing, return, or previously published address expecting to retrieve an order unless a specific pickup location and time have been confirmed for their order.

The availability of local handoff for one order or customer does not guarantee availability for future orders.

Digital Products

Digital products do not require physical shipping.

Eligible digital files are generally delivered electronically and automatically after successful payment, using the digital-delivery method provided through the store.

Customers are responsible for providing a valid email address and maintaining access to the email/account used during purchase.

If you purchase a digital product and experience a verified delivery or file-access issue, contact info@kingdomluxedigitals.com for assistance.

Digital products are also subject to the Kingdom Luxe Digitals Digital Product License Agreement and Refund, Returns & Cancellation Policy.

Orders Containing Different Product Types

Orders containing multiple product types may be fulfilled separately.

For example, digital products may be delivered electronically while physical products remain in production or transit.

Multiple physical items may also ship separately when necessary because of inventory, production, packaging, or fulfillment requirements.

Event & Deadline Orders

If you need an order for a birthday, church event, conference, holiday, school event, business launch, or another specific date, please consider both processing time and carrier transit time before ordering.

A customer's requested need-by date is not automatically guaranteed.

For custom, bulk, or time-sensitive projects, please contact Kingdom Luxe Digitals before ordering when possible so that availability and expected turnaround can be evaluated.

Shipping Charges

Applicable shipping charges are displayed or calculated during checkout based on the available shipping method and order information.

Kingdom Luxe Digitals does not currently guarantee free shipping unless a specific promotion or offer expressly states otherwise.

Promotional shipping offers, when available, may have separate eligibility requirements.

Contact

Questions regarding shipping, fulfillment, or delivery may be sent to:

Kingdom Luxe Digitals
A DBA of Xpressionz by Ki LLC
Email: info@kingdomluxedigitals.com

We appreciate your patience while your order is carefully prepared and fulfilled.